Your account · Your choice
Request account deletion
You can request deletion of your Okare customer account and associated personal data without installing or signing in to the app.
This page is provided by Okare Enterprise, the operator of Okare.
Send your deletion request
- Email support@okare.in with the subject Okare account deletion request.
- Include your registered mobile number with country code or your registered email address. Where possible, send from the email linked to your account.
- Our support team will verify account ownership before processing deletion. If you no longer have access to your registered phone or email, mention that so we can help with verification.
Opening the email does not submit a request. Add your account details and press Send in your email app. If no email app opens, use your usual email service and the address above.
Do not send passwords, OTPs, card details or identity documents in your initial email. A reason for leaving is not required.
View email template
To: support@okare.in Subject: Okare account deletion request Hello Okare Support, I request deletion of my Okare customer account and associated personal data. Registered mobile number with country code or registered email: [enter here] Please confirm the verification steps, expected completion date, and any records that must be retained with their retention period. Thank you.
Prefer to request in the app?
Open Profile → App settings → Delete account, verify your registered phone or password, and confirm. This schedules deletion after 30 days. An hourly server job processes eligible requests on a subsequent run.
You can cancel before processing. Signing in does not cancel the request. Active deliveries, unresolved payment/support cases, retention holds or issues requiring review can delay completion. The app shows the scheduled date and any recorded blocker.
You do not need to install the app to request deletion: the email option above is available to everyone. Email requests are handled by support; sending an email does not automatically start the in-app countdown.
What deletion covers
Your request covers your login account and associated personal data that does not need to be retained, including:
- Profile and saved delivery addresses.
- Favorites and account preferences.
- Feedback and push notification registrations.
- Personal contact, address and delivery-note details in retained order/payment records, subject to the exceptions below.
After deletion, you will no longer be able to access this account or its order history.
Records that may be retained
Limited order, payment, refund and dispute records may need to be kept for accounting, legal obligations, fraud prevention or an unresolved claim.
Our financial-retention target is 90 days after the associated order is completed or cancelled and all related payments, refunds and disputes are closed, measured from whichever occurs last. Records needed for an unresolved matter or a required legal retention hold may be kept longer. Automatic financial cleanup is enabled and scheduled daily at 9:00 AM India Standard Time. Eligible records are processed in batches; processing backlogs, technical issues or retention holds can extend the period beyond 90 days. Records existing when this cleanup was introduced have a minimum 90-day observation period from its installation. Contact support@okare.in for retention or deletion questions. This schedule applies to records controlled by Okare; provider logs and backups follow separate schedules. Read our privacy policy retention section for the current categories and rules.
Service-provider logs and backups follow separate retention schedules. We cannot promise immediate removal from those systems; ask support for the applicable details.
What happens next?
Support will reply with verification steps and the expected completion timeframe, then confirm when deletion is complete. This page initiates a support request; it does not automatically delete your account.
You can still request deletion if you have an active delivery, pending payment, refund or support ticket. We will explain which details need to be kept while that issue is resolved. Account deletion does not itself cancel an order or request a refund.
For updates, reply to your original email thread at support@okare.in.